Booked Solid; Mastering Retention

The ultimate class for stylists who want a calendar that stays full and clients who stay loyal.

In this training, you’ll learn the exact systems, communication strategies, and service experience upgrades that turn first-time guests into lifelong clients. We’ll break down the psychology behind repeat bookings, how to confidently guide guests into future appointments, and the retention metrics every stylist should track to grow consistently—and predictably.

You’ll walk away with:

• Proven scripts for rebooking without feeling “salesy”

• A retention system that runs like a well-oiled machine

• Strategies to elevate your client experience so guests can’t wait to come back